Refund & Exchange Policy

At Prime Kinnow, we stand firmly behind the quality of our fruit. Every carton is prepared using export-grade standards, and we are confident you’ll love what you receive. However, if anything goes wrong during delivery or handling, we’re here to make it right — quickly and fairly.

🍊 Our Quality Assurance
If your order is affected by any issue related to freshness, damage, taste, or quality, we offer a refund or exchange based on the nature of the problem. Your trust matters more to us than a single order.

✅ What Qualifies for a Refund or Exchange
You are eligible for support if your order has any of the following issues:

• Damaged or bruised fruit
• Spoiled or not fresh on delivery
• Bad taste or off flavour
• Product not matching the description
• Any quality issue caused during transit or handling

📲 How to Raise a Request
To keep the process simple and fast, we only require visual confirmation:

1️⃣ Take a clear photo or short video showing the issue.
2️⃣ Send it via WhatsApp to our support number: 0325-9313408 within 24 hours of delivery.
3️⃣ Our support team will review the case and respond within 24 hours.
🔄 Resolution Process
Once verified, we will offer the most suitable resolution based on the situation — either a replacement or a refund. No need to return the fruit.

💬 Quick & Hassle-Free Support
We believe good service doesn’t ask too many questions. Our team may request brief clarification if needed, but our goal is always to resolve your concern swiftly and fairly.

🌱 Our Promise
Prime Kinnow is built on long-term trust. If your experience isn’t up to the standard we promise, we’ll take responsibility and make it right.